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Terms and Conditions

You can initiate a return up to 7 days after delivery if: You receive a wrong, damaged, defective or counterfeit item..

The Onyyxbygaga website is owned and operated by Onyyxbygaga, 
All of the goods on this website are offered by Onyyxbygaga, which will be the contracting party for any order that you place on the site.
These Terms and Conditions of sale apply to all transactions for the sale of goods on the website. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any change will take effect from the date it is posted on the website.


Ordering
Within several minutes of submitting your order you should receive an order confirmation via email. If you do not receive this email, please contact us as soon as possible using our contact us page, email, phone or live chat service, it may simply be the case that your email address has been typed incorrectly. This first email is not a payment confirmation you and will receive a second email with this once we have successfully received your payment. The second email contains your payment confirmation and your receipt including any VAT/taxes you may have paid within the UK, again if you do not receive this email please contact us as soon as possible.

Correct Information
All orders made by you through the website are subject to acceptance by us. 
We recommend that you carefully check and correct any input errors in your order before the point at which you submit your order to us on the order summary page during checkout.
In the event that you input your orders with incorrect delivery states/addresses, please contact us immediately so we can edit your delivery details.

If goods are dispatched to wrong addresses, you will be liable for the cost of dispatch. If we are unable to contact upon discovering that you provided incorrect details, we will hold on to your order for a maximum of 7 days before automatically refunding your payment and cancelling your order.

VAT/Taxes
Nigeria – Prices displayed on the website include Nigerian VAT at 5%


Prices and Promotions
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be miss-priced or become out of stock or go on promotion.

Pricing errors – If we discover a pricing error in your favour after you have paid for your order, we will automatically refund you the overcharge. In most cases we will honour any incorrect under-pricing of an item especially if the error is highlighted to us by you, wherever possible we will also maintain that price for that individual for a further 1 month. Where we are not able to maintain the price for the individual who originally reported the error, a complementary gift certificate will be issued to show our gratitude. The amount of this gift certificate would be determined by us and judged on the severity of the error highlighted.

Out of stock products – Occasionally products can be of limited stock levels. If we encounter an out of stock product after you have ordered, we will contact you and inform you within minutes of receiving your order. Where there are larger volumes/sizes of what you ordered, we will advise you in order to give you the chance/opportunity to pick same item in a different size. If we are unable to provide an alternative to you due to unavailability at the time of packing your order, we will refund you the cost of the item automatically unless otherwise stated by you. 

Changing or Cancelling your order

Before Collection by our Courier – If you require any changes to be made to your delivery address or you need to cancel your order after the order is submitted, you will need to contact us via our phone number to make these alterations. It will only be possible to immediately edit or cancel your order up until the point of being processed by our courier. Any refunds required will be issued within 2 business days of the changes being made, depending on the payment method this may appear immediately in your account or take several days, this is out of our control. 
If you cancel your order in full before the order is dispatched, we will refund you excluding any bank/payment charges.

After Collection but before delivery is attempted – If you cancel your order in full after the order is dispatched we will refund you for the full purchase price minus any delivery costs we have incurred which will not be refundable. If your order has already been collected, we will endeavour to recall the order from our couriers. However, depending on the length of time since collection this may prove ineffective, the sooner you are able to contact us the more likely we are to succeed in recalling your order.


Lagos, Nigeria – There will be a flat rate charge of N500 to cover any postage costs we have incurred regardless of the postage method used. If you require a refund after your order has been picked up by our courier, this amount will be deducted from the order value before refunding the remainder of the funds.
Other States in Nigeria – There will be a flat rate charge of N1,000 to cover any postage costs we have incurred regardless of the postage method used. If you require a refund after your order has been picked up by our courier, this amount will be deducted from the order value before refunding the remainder of the funds.
Rest of the world – Postage costs can differ greatly depending on the delivery country and the weight of the parcel, if required, please contact us for this information. If you require a refund after your order has been picked up by our courier, this amount will be deducted from the order value before refunding the remainder of the funds. Also, If you require a refund after your order has been taken out of the country, the amount for returning it to Nigeria will be deducted from the order value before refunding the remainder of the funds.


Refused Delivery Outside Nigeria – If you choose not to accept delivery of your order for reasons unknown to us, your order will be held at the depot until a reason has been established and arrangements have been made between you and us, or until the courier returns the items, whichever comes first.

We cannot accept import duty as a reason for not accepting receipt and you will be liable for the return delivery charges we incur, this is currently charged at the full rate of sending a parcel via courier from the country in question back to Nigeria. This amount will be deducted from your order total minus outgoing postage and any remaining funds will then be refunded to you. If you have decided you no longer require your order please contact us and we will advise you on how to return the parcel to us via a more affordable method.


No Answer Outside Lagos – If you are not in at the time of delivery, Our Courier will hold your parcel for around 4 business days and unless you or we have informed them with details of your requirements. After this time, they will return the parcel to us. Return fees are charged at the full rate of sending a parcel. This amount will be deducted from your order total minus outgoing postage and any remaining funds will then be refunded to you. If you have decided, you no longer require your order please contact us and we will advise you on how to return the parcel to us via a more affordable method.


After Delivery – see returns and cancellations


Payments Options and Refunds
We require all orders to be fully paid for prior to dispatch, we do not create accounts for post-delivery payments under any circumstances.

Currencies – We currently accept payments in Naira (NGN).

Credit or Debit Card Payments – Payment can be made by most major credit or debit card providers. All credit/debit cardholders are subject to automatic online validation checks and authorisation by the card issuer. You can select to have a delivery go to a different address such as a place of work. Payment will be debited from your account within a few hours of you submitting your order to us.

Rejected Card Payments – Cards are sometimes rejected for the simplest of reasons. There is a few small steps you can make to help ensure your payment is successful:

 

  1. Ensure that the billing details submitted with your order exactly match those on your bank account.
  2. Checkout in your primary currency, e.g. if you bank in NGN checkout in NGN.
  3. Try a different card.
  4. Try a different payment method. You can pay by card via both credit and Debit card option

If the card issuer refuses to authorise payment we will not be able accept your order. We do not accept responsibility for any delay in dispatching the order due to a failed payment. Your card issuer will not provide us with any information on reasons for refusing to authorise a payment so we will be unable to offer advice on these matters, to obtain a reason for the refusal we recommend you contact the card issuer. The bank contact details are usually located on the reverse of the card.

Bank Charges – We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order. This can be surprisingly expensive if you checkout in a currency which is not your account’s primary currency.

 


Gift Certificate(s) – If you receive an email Gift Certificate from us by email it will contain details of who sent you the Gift Certificate, along with possibly a short message or reason for the Gift Certificate. The email will also contain the Gift Certificate Number, this number should be copied and pasted into the “DISCOUNT” box in the Payment Details page of the checkout. You can use the Gift Certificate as full or part payment towards an order, excluding any postage charges. If the gift certificate contains insufficient credit to make the payment required in full, you will be able to pay the remaining balance using any of our other payment methods.

Issuing Refunds or Credit to Gift Certificates
Timing of refunds being processed by us depends on the status of your order. 
Prior to dispatch – change or cancellation – Within 2 business days
Recalled from Courier – change or cancellation – Within 1 business day of the order arriving back with us unless otherwise agreed with us/you 
Out of Stock Items – Within 1 business day of the order being dispatched, we will usually contact you to discuss your order. 
Returned Item/Order – Within 1 business day of the order/item arriving back with us unless otherwise agreed with us/you.
Other refunds – Within 1 business day of the refund being agreed

The length of time it takes for the refund to be visible in your account can differ depending on the original payment method. 
Gift Certificate – Immediately
PayPal – Immediately within the PayPal account, 3-5 days to reach your bank account.
Credit/Debit Card 3-5 days.


Free gifts, gift certificates and discounted items
Free gifts which you would no longer be entitled due to the return of the order, must be returned otherwise they will be charged at the regular retail price.
Gift certificates which you would no longer be entitled to due to the return of the order, if unused will be cancelled, if already used deducted from the order total.
Multibuy or similar discounts which you would no longer be entitled due to will be recalculated based on the quantity retained by you. Refunds will then be made based on this recalculation.
Gift certificates issued, as described in the “Colour Substitutes” section will be valid on future purchases after the delivery of the original order. If you prefer a refund, the refund will be at the original purchase price and not at the double value price.

Dispatch and Delivery

Delivery charges differ greatly depending on delivery location within the country, total weight of the order, the contents, and the value of the order. The most accurate quotation for postage for your order will be available by simply adding the required products to our online shopping basket and clicking continue to checkout and selecting the appropriate delivery state or country. Postage costs and options will then automatically be displayed to you. Only proceed through the checkout if you are happy with the postage costs displayed.

We cannot be held responsible for losses due to the delivery address supplied by you being incorrect.

We will use reasonable endeavours to ensure that the estimated delivery times are met, but we cannot accept any liability for late deliveries, which are due to circumstances outside of our reasonable control.
Once you have received the goods, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must take good care of the goods pending their return to us.


Dispatch – Orders placed Mon-Fri. between 9am and 6pm are always dispatched the next day, however due to system limitations, orders placed after 6pm may miss the courier collection.

Time in transit – The length of time between dispatch and delivery depends upon a variety of factors including value, destination, customs clearance (if going outside Nigeria), weight and the products being sent.

Deliveries to Non-Lagos states take within 48 to 72 hours depending on location.


Images and Descriptions

What you see – All images are for illustrative purposes and many of the images of products on this site have been altered to fit into site design, actual packaging & product labelling may vary. Please note, it is the customer’s responsibility to check all sizes, volumes, shades and colours before purchasing. Although we try to ensure that colours are represented as accurately as possible, there are limitations within technology which still make this impossible, you should be aware that colours displayed on your monitor will differ from reality. Slight shade differences can also occur between batches of product and we cannot guarantee that the same batch will be supplied, even within the same order. 

Content usage – Onyyx By Gaga does not permit the use of any of our website content including videos, images, text or design unless expressly authorised in writing by us. If our images are found on third party websites without our consent, the relevant authorities will be informed. We are very strict on the rules of the use of our images to control/prevent sale of fake Onyyx by Gaga products by unaccredited individuals or businesses.


Returns and Cancellations


We always advise customers to contact us before sending items back to us, we may be able to offer advice with regards to the best or most cost-effective way of returning your order.

Cancellations within 7 days of receipt – We will accept cancellation of item/s with a reason provided that we are notified within 7 days of the purchase being delivered. You can contact us by email at sales@onyyxbygaga.com, our contact us page or live chat. This notification must be given by one of these written methods and cannot be agreed over the phone.

After the 7 days from receipt – Returns will only be accepted at our approval, requests for this approval should be sent to us either by return email from your order confirmation, via our contact us page or live chat. This approval will only be given by one of these written methods and cannot be agreed over the phone.

Damaged / Faulty Goods
If any goods are missing from an order, or if your order is incorrect or goods are damaged or faulty please keep the goods together with the packaging and contact us within 30 days of receiving the products, either by return email from your order confirmation, our contact us page, telephone, Facebook or live chat for guidance. Please quote your order number and provide photos of the damaged/faulty goods to help the issue be resolved in a timely manner.

Returning items – All products being returned because of cancellation must be unused, unopened and in a re-saleable condition. We cannot accept liability for goods lost or damaged during transit whilst being returned to us. You are advised to wrap the product carefully to avoid any damages. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to include the following with your items: 

 

  • your order number 
  • name and address
  • and/or a copy of your packing slip
  • the reason for the return

Please note that the cost of returning unwanted items is your responsibility and that the original postage cost will not be refunded for non-faulty items or part returns.

We will allow the following period of time after the receipt of your order in which to return your item/s. 
3 days (within Lagos)
7 days (Outside Lagos)
28 days (Outside Nigeria)
If it is not possible to return the items within these times please advise us.

Returns should be sent to:

Onyyxbygaga,
42, Felly Akuruwa Street, Ago Palace Way, Lagos, Nigeria

Post Code: 100263

Please include your order number, name & address with any returns this will help speed up your refund.

Right to Withdraw Goods

We reserve the right to withdraw any goods from the website at any time. We will not be liable to you or anyone else for withdrawing any goods from the website.